No winnings were paid.

If you are experiencing this problem, please try the following methods to resolve the issue.
1. Please log in again.
2. Update your device OS and browser to the latest version.
3. Delete your browser's cache and cookie history.
4. Use another browser (Google Chrome/Fire Fox recommended)

If the above methods do not solve the problem, please send the following information to our customer support.  [e-mail] 
• User ID
• Game name
• Amount of unsettled winnings